"Frequently Asked Questions"
1. What is MUDNAAZ?
- MUDNAAZ is an online Islamic store offering a wide range of products, including clothing, home decor, and gifts.
2. Who owns MUDNAAZ where is MUDNAAZ Located?
- MUDNAAZ is owned and operated by MUDNAAZ INC. (Canada) and MUDNAAZ LLC (USA) have a strong presence in North America, with locations in both Canada and the United States. Our mainland operations span across these two countries, enabling us to deliver exceptional services and support to our valued customers.
3. How do I contact MUDNAAZ?
- Email: info-mudnaazboutique@mudnaaz.com
Trademark Notice:
Is MUDNAAZ a trademarked name?
- Yes, MUDNAAZ is a registered trademark. All rights reserved.
Product FAQs
1. What types of products do you offer?
- We offer a variety of Islamic products, including clothing, hijabs, prayer mats, home decor, and gifts.
2. Are your products authentic and halal?
- Yes, we ensure that all our products are authentic and halal. However, we advise customers to verify the halal status and authenticity of products before consumption or use acknowledging that human error can occur.
3. Can I customize products?
At MUDNAAZ, we strive to provide exceptional products that meet your needs. Unfortunately, we currently do not offer product customization options. However, we are actively partnering with suppliers to introduce this feature in the near future.
Alternative Solution
If you require customized products, please email us at info-mudnaazboutique@mudnaaz.com. Our team will endeavor to accommodate your requests, working closely with you to meet your specific needs. Please note that, while we will make every effort to deliver your desired outcome, we cannot guarantee a 100% match.
Future Developments
We appreciate your patience and understanding as we work to enhance our product offerings. Our goal is to provide seamless customization options, and we look forward to introducing this feature soon.
Thank you for your continued support.
Print on demand products and third-party suppliers:
Product Quality and Production
1. What is the quality of the print on demand products?
- Our third-party supplier uses high-quality materials and production methods to ensure durable and long-lasting products.
2. How are the products produced?
- Our supplier uses advanced printing technology and equipment to produce high-quality products.
Shipping and Delivery
1. Who is responsible for shipping the products?
- Our third-party supplier is responsible for shipping the products directly to you. Please refer our Terms and services page for more details.
2. How long does shipping take?
- Estimated delivery times vary depending on location and shipping method.
3. Can I track my order?
- Yes, order tracking information will be emailed to you.
Payment and Shipping FAQs
1. What payment methods do you accept?
- We accept various payment methods, including credit cards and online payment services. By submitting your payment information, you authorize us to charge your account for the purchase amount.
2. How long does shipping take?
- Estimated delivery times vary depending on location and shipping method.
3. Do you offer international shipping?
- Yes, we ship worldwide.
Order and Returns FAQs
1. How do I place an order?
- Browse products, add to cart, and checkout.
2. Can I cancel or change my order?
- Please contact us immediately; we'll try to accommodate changes.
3. What is your return and exchange policy?
- See our Returns and Exchanges Policy document.
Islamic Product-Specific FAQs
1. Are your Abayas and hijabs made from high-quality materials?
- Yes, we use high-quality materials that are comfortable, durable, and suitable for prayer.
2. Do you offer a variety of Islamic clothing for men, women & kids?
- Yes, we offer a range of Islamic clothing, including thobes, abayas, and hijabs.
3. Are your Islamic gifts suitable for special occasions?
- Yes, our gifts are carefully selected to be suitable for special occasions, such as Eid, weddings, and Occasions.
Customer Service FAQs
1. How do I track my order?
- Order tracking information will be emailed to you.
2. Can I get help with product sizing and recommendations?
- Yes, please contact us for assistance with sizing and product recommendations.
3. Do you offer any discounts or promotions?
- Yes, sign up for our newsletter or follow us on social media for exclusive promotions and discounts.
